All books that are not already in stock will be obtained for you from our publishers. All audios not already in stock will be re-recorded for you on the same day that your order is received.
All orders are processed for you as quickly as possible in the order they are received.
If there is a postal strike, or any other reason for a delay beyond our control, you will be notified by email of such a delay.

Payment and delivery
All prices are in UK pounds sterling.
Full payment, including delivery cost, must be paid in full (in UK pounds sterling) before orders are despatched.
Proof of posting certificates will be obtained by us for any orders sent by first class (UK) or by Airmail (international).
Tracking numbers will be obtained by us for First class Signed For (Recorded delivery), Special Delivery, Airsure (available only to certain destinations - see below) or International Signed For.
Airsure can only be used to send to the following countries:
Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden and Switzerland.
World zone one: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.
World zone two: New Zealand
Please choose either International Signed For or Airmail if you reside in a country, other than the UK, that is not stated above.

Returns
Faults must be reporting in writing ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) within 14 days of the order being received by the customer. If the fault is agreed, the item must then be returned to Lionel & Patricia Fanthorpe at 48 Claude Road, Roath, Cardiff, Wales, UK. CF24 3QA The customer should obtain a receipt for the postage costs and forward this to Lionel & Patricia Fanthorpe (address above) in order to qualify for a postage refund. A replacement, repair, or equivalent (for example, a credit note or refund), will then be sent, at no extra cost to the customer.

If a fault arises with the item ordered within 2 months of delivery to the customer, this should also be reported to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Cooling off period/right to cancel

According to the Distance Selling Regulations 2000, you have a cooling off period of 7 working days after the goods are received. If you wish to cancel your order, you must inform us in writing of your decision to cancel, and you must return unused item to us as soon as possible. It is advisable that, if you do wish to exercise your right to cancel, that you follow up your written correspondence with a telephone call to +44(0)29-20498368 or fax to +44(0)29-20496832, to ensure that your letter or email has been received by us.
It is your responsibility to pay the full postage for the return of the cancelled order. You should obtain proof of posting, at the very least, that can be produced in the event that you need to prove that you have returned the goods.
Your money will be reimbursed as soon as possible, and in any case, within a maximum period of 30 days.
Copyright
Copyright of all books and CDs written and/or recorded by us rests solely with Lionel & Patricia Fanthorpe and the respective publishers of our books.

English law applies